Your Questions, Answered
Frequently Asked Questions
Find quick answers to common queries about orders, shipping, and our jewellery so you can shop with complete confidence.
General Queries
What type of silver do you use?
We use certified 925 sterling silver in all our jewellery for lasting shine and durability.
Are the products hypoallergenic?
Yes, our silver jewellery is nickel-free and safe for sensitive skin.
How should I care for my silver jewellery?
Store your jewellery in a dry, airtight container and avoid contact with water, perfumes, or harsh chemicals.
Can I get my jewellery gift-wrapped?
Yes, we offer complimentary gift packaging. You can select this option at checkout.
Shipping Queries
Do you offer international shipping?
Currently, we ship only within India.
How long will it take to receive my order?
Orders are usually delivered within 2–5 business days, depending on your location.
Is Cash on Delivery available?
No, we do not offer Cash on Delivery (COD). Our products are crafted from luxury metals such as 925 sterling silver, and to maintain the integrity of every order, we avoid COD to prevent unwanted cancellations, returns, RTOs (Return to Origin), and misuse of the service.
How can I track my order?
Once shipped, you’ll receive a tracking link via email or SMS to follow your delivery. You can also visit our TRACK YOUR ORDER page.
Refund & Cancellation
Can I cancel my order?
Orders can be cancelled within 24 hours of placement by contacting our support team.
What is your return policy?
We accept returns only if the product is delivered in a faulty, damaged, or broken condition. A valid unboxing video is mandatory for verification. Please read our Return Policy for more details.
How long does it take to process a refund?
Refunds are initiated within 5–7 business days after we receive and inspect your returned item.
Can I exchange my item instead of a refund?
You can opt for store credit within the return window. Terms and conditions apply. Please read our Exchange & Return Policy for more details.