YOUR SATISFACTION MATTERS TO US
Return Policy
This Return Policy explains how we handle returns and process exchanges to ensure a fair, transparent, and hassle-free shopping experience.
Exchange / Replacement Policy
We are happy to offer you a replacement in case your product is delivered in a damaged condition.
Please note:
- A valid unboxing video is mandatory to verify the damage.
- Once verified, we will arrange a reverse pickup and ship your replacement within 5–7 working days.
- If a replacement is not possible, we will issue store credit with no expiry date.
- Cash refunds are not available.
- Reverse pickup and reshipping charges will be deducted from your store credit or will be borne by the customer.
For assistance, contact us via WhatsApp at +91 89040 63963 from Monday to Saturday, 10 AM – 7 PM. Our team will be happy to help.
Return / Refund / Cancellation Policy
We do not accept returns or cancellations. Refunds are not applicable under any circumstances.
Important Conditions:
- Replacements are provided only if the product is delivered damaged.
- A valid unboxing video is mandatory for damage verification.
Our aim is to make your shopping experience with Ishq as smooth and satisfying as possible.